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DATASYS LOG goes live at Virgin Trains |
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Since privatisation in 1997, the Virgin Trains Log was a standalone Word document and had remained relatively unchanged. As a result, only one person could be in the Log file at any one time and it regularly corrupted. It was also saved in multiple locations on the network servers. Information was collated by the night-turn Duty Manager and the completed Log was emailed out to a large mailing list each day. The Log presented other limitations as it was difficult to search for issues relating to individual managers and identify historic trends.
Virgin was looking for a database solution giving multiple user access and multiple reader access on multiple platforms e.g. desktop, laptop, blackberry and PDA. The system also needed to be easy and quick to operate and provide comprehensive search capabilities in a centralised archive.
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DATASYS delivers Service Quality Management System for First Scotrail |
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SPECIALIST IT company DATASYS has created a service auditing system for the rail industry, which will streamline operations, improve efficiency and potentially save train operating companies millions of pounds. The Service Quality Management (SQM) system was designed following a request from First ScotRail and has been recently implemented. Already, it is helping to improve customer service and is assisting the company in cutting the level of penalties it has been facing for performance, against extremely stringent criteria.
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